Emotional Intelligence and Training - Training in Leadership, Sales Productivity, Team Performance, Project Management and Embracing Change

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Our Expertise

There are many competencies that fall under the umbrella of EI. Training in emotional competency can involve anything from leadership through to motivation. Depending on your business needs, PivotPlus develops solutions based on our EI framework with specific focus on relevant competencies.

Our areas of specialty include:

Leadership

Emotional intelligence is an important aspect of leadership. Leaders who display emotional competencies are better equipped to deal with employees and lead more effective teams. Studies show that the importance of EI increases as one moves up the organisational ladder.

Included amongst the competencies that are crucial for effective leadership are influence, communication, empathy, motivation and self-regulation. Leaders need to manage and facilitate both their own emotions, and those who they are leading.

Studies also show that there is a direct relationship between employee satisfaction and emotionally intelligent leaders.

Sales Productivity

Sales success and emotional intelligence go hand in hand. It makes sense that a good sales representative is someone who can anticipate the needs of the customer and respond appropriately.

Research shows that sales performance depends on competencies that include empathy, perceiving others' emotions, self-awareness, self-regulation, and motivation. Dr Martin Seligman has proven through over 20 years of research that sales success is in most cases linked to optimism. Sales representatives high in optimism display resilience, persistence and confidence.

Team Performance

There's more to team performance than just getting the people with the right technical skills on board. For a team to truly perform at its peak the integrating of people and work processes is necessary to ensure high performance at work

Exclusive interviews with teams and team leaders throughout the world have highlighted common elements responsible for integrating teams into a coherent 'whole'. These are the People Linking Skills, the Task Linking Skills and the Leadership Linking Skills.

Project Management

Managing a complex project is not all about "science". Yes it requires good planning, and keeping a constant check that milestones are being met on time and within any constraints, such as budget and resources. However, the role of the project manager is more than dealing with spreadsheets and time lines. It is essentially about dealing with people. As such it is also about 'art'. This means managing the interacting emotions of a team so that relationships run smoothly, obstacles are tackled and individual team members are coached along the way. A well functioning team will ensure that the project itself is effective. A Project Manager high in EQ will ensure that this happens.

Embracing Change

As with most change, the people affected respond in different ways. Some are enthused and seize the opportunity to make a difference. Others get caught up in seeing mainly the obstacles or the negatives. Those that see the obstacles tend to show a degree of resistance to change, impacting on the ability to deliver consistent results or services.

Our programs are designed to help shift the focus of these employees, in particular those that are displaying negative and avoidance behaviours. We work with people to provide them with the opportunity to recognise for themselves that they are limiting their own ability and negatively influencing others.