Emotional Competence  Our Approach  Our Services  Contact Us  Home

What is Emotional Intelligence?

What is it that makes some people better managers than others? Why are some employees highly motivated and more productive than others? Why is it that typically 20 per cent of a sales team make 80 per cent of the sales?

The answer is largely to do with competencies in emotional intelligence (EI). "Soft" skills like empathy, self control and social skills are now regarded as key factors in organisational performance. Emotional competence, commonly known as our Emotional Quotient (EQ), is now regarded as a more reliable predictor of success in the workplace than traditional intelligence known commonly as IQ.

EI means managing emotions and expressing them effectively and appropriately. Applying EI in the workplace is known as emotional competence. These are learned capabilities that improve performance by applying the principles of EI.

For example, building the empathy of a service representative will help that person understand and better meet the needs of the customer, and take an interest in their perspective. Similarly, building the resilience of a sales representative will enable them to bounce back quickly from rejection. This, of course, will result in more sales and increased customer satisfaction, which leads to repeat and referral business.

Organisations depend on their people, and it is companies that nurture the emotional competence of their employees that enjoy sustained success. Leaders and teams high in EI can effectively work together towards mutual goals.

By focusing on emotional competence, organisations will see improvements in communication, interpersonal interactions and initiative. The result is a team with strong leadership, where team members listen to each other and handle change effectively.

PivotPlus Pty Limited.   Phone: +61 2 9802 1622,   Fax: +61 2 9802 3622