Emotional Competence ![[space]](images/bullet.gif){kind=small}
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Emotional Competence |
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Key Characteristics
The key characteristics of emotional competence can be expressed in the SMART model, which includes:
Self-Awareness
Self-awareness is the ability to truly know one's thinking, feeling and the impact these have on every behaviour we display and decision we make.
Self-awareness allows us to take into account how much our emotions may impact our actions. Getting the right balance between reason and emotion is an important factor in our ability to act appropriately in the workplace and in life.
Mastering Negative Emotions
The ability to practice self-control and manage negative thinking means being accountable for our emotions and responses. It requires accepting responsibility for our own happiness.
Having strategies and skills to manage negative emotions like fear, anger and sadness are essential to cope with life's challenges and setbacks. The ability to control impulses and delay gratification in the pursuit of goals is a core competency in organisational success.
Attitude of Optimism
Optimism is a primary factor that influences our ability to stay motivated. It is the ability to depersonalise problems or setbacks and see them temporary events that are solvable. Optimistic thinking promotes resilience and the capacity to bounce back from adversity and stay focused on goals.
Research shows that optimistic people persevere under pressure and more likely to succeed. Optimism is a powerful factor in identifying achievers.
Reading Emotions
The ability to empathise and feel compassion is a key to creating an emotional connection with others. Reading a situation and recognising the underlying issues are vital for strong working relationships.
Leaders with this competence can sense disharmony amongst their team and seek to remedy situations before they become major setbacks. This is an important skill for resolving conflict and embracing qualities of an understanding worker, such as flexibility and open-mindedness.
Teamwork
The ability to work effectively with others is the factor that leverages results. This ability combines the other EI competencies to be able to influence the thinking, feeling and behaviours of others.
Exceptional performance and teamwork are inseparable. Organisations need leaders, managers and employees who are team players who can work in harmony toward common goals.
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